Since the onset of the pandemic in early 2020, the retail industry has witnessed widespread disruption. Retailers had to shift entire business models overnight while dealing with unpredictable changes in the supply chain, merchandising, and store operations. In the aftermath…
Everyone knows about the importance of great service. So why aren’t more companies delivering it? For many customers, the service a company provides is as important as the goods or services it offers. And with people less brand loyal than…
[Please scroll down for Vietnamese version] Salesforce Service Cloud: An OverviewSalesforce Service Cloud is a customer service platform designed to help businesses deliver exceptional customer experiences. It is a cloud-based solution that allows organizations to interact with their customers through…
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