DAEU Nextier Flagship Service & Solutions
As an official consulting partner of Salesforce, Inc. DAEU Nextier (Korea) and DAEU Nextier GDC Vietnam provide cutting-edge CRM solutions and leveraging the power of Salesforce’s technology stack to drive business growth. Salesforce is renowned for its innovative approach to customer relationship management, and this partnership allows us to harness the full potential of their suite of tools and resources. We offer services across the entire system lifecycle, including system strategy, business structure design, implementation, and operation, supporting our customer’s seamless digital transformation.
Sales Cloud
Customer 360° View
Through Customer 360° View, sales representatives can easily access and view all relevant information and activity history of customers in one place. This enables them to efficiently manage customer relationships without the need for switching screens, providing a seamless and Single Point of customer management.
Managing the Sales Opportunity Pipeline
By managing all activities and tasks related to sales opportunities, and maintaining a systematic pipeline management approach, along with conducting win/loss analysis, we can increase predictability for future sales opportunities.
Collaboration Tool
By utilizing the schedule sharing feature, we can share schedules across the organization and promote collaboration with relevant departments through the customer team and sales opportunity team functionalities.
Service Cloud
Omni-channel
By integrating customer inquiries received through various channels such as phone, web, email, and KakaoTalk, we can provide a consistent customer experience regardless of the channel they use to contact us.
Service Console
Agents can easily access and view customers’ inquiry history at a glance through the service console, enabling them to provide fast and intelligent service. The service console can be easily reconfigured to align with the customer’s environment.
Knowledge Base
To enable professional counseling, relevant information is stored in a database. When a counseling request is received, the system automatically recommends the most suitable information based on the content of the inquiry.
Marketing Cloud
Email, Mobile, Advertising Studio
We execute campaigns quickly and support personalized 1:1 marketing activities based on data analyzed through machine learning.
Social Studio
We provide an integrated platform that collects and analyzes customer data generated from social media, offering valuable insights. Based on these insights, the platform helps manage and optimize social media posts effectively.
The analyzed data can be utilized across various business activities such as marketing, sales, and customer service.
Journey Builder
We support customer-centric marketing activities by setting up a customer journey that includes processes such as customer segmentation, target selection, and marketing plan development.
Analytics Cloud (Tableu)
Tracking and managing sales, service, and marketing activities
By utilizing analysis apps, dashboard templates, and seamless product integration, we can enhance Customer 360.
Enhancing business insights through data analysis
The entire company team can easily learn more through data within the workflow.
Experience Cloud
Connected services for partners, customers, and employees
Through industry-specific interactive websites, apps, and portals, we can quickly engage all customers in a tailored manner.
By storing all data in one place, we can quickly provide personalized content.
Flexible scalability and integration with internal systems based on partner and customer needs
We can provide experiences quickly and flexibly using clicks or code.
DAEU Nextier is not only provides Salesforce-based solutions but also offers its own developed solutions by listing them on the app marketplace. Notable solutions developed by DAEU Nextier’s technical expertise include the financial accounting solution ($OFIA) and the project/resource management solution (L2P, Lead to Project).
Furthermore, we seamlessly integrate customer’s existing systems with new solutions using various integration programs and interface solutions.
Eager to discover more our flaghship solutions or book a demo session, please contact us today.
DAEU Nextier is always ready with broad & deep experience, and we can offer end-to-end Salesforce Consulting and Implementation Services that are best suited to your needs.
——–o0o——–
INC. DAEU Nextier
15F Seoulforest A1center 34, Sangwon 12-gil, Seongdong-gu, Seoul, Republic of Korea
Tel: (02) 553 – 9981
E-mail: info@daeunextier.com
www.daeunextier.com
DAEU Nextier GDC Vietnam Company Limited
Room 5.2, Floor 5, REE Tower, 09 Doan Van Bo, Ward 13, District 4, Ho Chi Minh City
Tel: 028-36 363 755
Email: contact@daeunextier.com
Website: daeunextiergdc.com
